Support

 

Payment

We accept payment by Paypal.
You can safely and comfortably pay with Paypal on Chassepot.com.

 

 

Shipping

All orders ship within 24 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.

For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.

Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS) or General Logistics Systems(GLS). Shipments going to Asia and Oceania will be shipped with DHL.

 

 

Cancellation & Changes

Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. Alternatively, you may cancel your order by logging in to your Chassepot ID account and canceling the order from the order dashboard. If additions to the order or different products are requested, kindly place a new order. In many cases it may be too late to cancel your order. In this case, it is best to wait for your package to be delivered and then going through the return process.

 

 

Tax

In some cases, you might be subjected to customs, import taxes or brokerage fee when ordering from Chassepot.com. Please check with your local customs office for your local rules and regulations.

Shipments going to Canada will have all duties and taxes paid for and included in the shipping cost that is paid at checkout.

All orders to United States, Canada and Latin America are shipped from the United States. Orders placed within European countries will be shipped from Denmark. Orders placed in Asia and Oceania will be shipped from Hongkong.

 

 

Pricing, Coupon Vouchers, Sales, and Price Errors

Chassepot reserves the rights to cancel or adjust any order with price errors. Additionally, any promotion, sale, or discount may be subject to end at anytime without any notice.

Coupons and vouchers with discounts are not eligible to be used with products that have existing discounts applied to them.

 

 

Campaigns And Offers

We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.

 

 

 

 

Warranty

What is a Valid Proof of Purchase?

For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

 

A dated sales receipt from an authorized Chassepot Dealer or Reseller. The receipt must show the Product description and price.

A dated official e-mail from an authorized on line Chassepot Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.

An order number from the Chassepot.com web site

Some examples of a non-valid Proof of Purchase are:

 

The UPC bar code from the box.

A picture of the actual Product.

A Certificate of Authenticity.

Receipts from non-authorized Chassepot Dealers.

Receipts from any online auction sites, liquidators or clearance houses.

A receipt or order number from any vendor other than Chassepot.com.

Cancelled checks.

Credit card statements.

*Chassepot reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

 

 

What if I don't have a Proof of Purchase?

If you purchased directly from Chassepot.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.

If you purchased from a Chassepot dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.

If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.

If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.

 

 

Why does Chassepot require a valid Proof of Purchase?

Chassepot must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Chassepot Products.

Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Chassepot will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

Chassepot has these policies in place to protect both our valued customers and resellers.

 

 

 How long is my Limited Warranty?

 

 Chassepot Keyboards and Keypads       2 years

 All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain “end of life”, sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from  Chassepot.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from  Chassepot.com will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification here.

Please note that third-party products may be covered by the product manufacturer’s warranty and these warranty terms are exclusively provided by the product manufacturer.  Chassepot does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.

If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification here.

* If you are a customer outside of the U.S. and have validly purchased a Chassepot Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your  Chassepot Product. The Chassepot Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Chassepot Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

** Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

 

 

Where can I get Limited Warranty support?

Many answers to common questions and problems can be found within our Knowledge base. If you are unable to find a solution to your problem in our knowledge base articles you can contact our support team. The links to contact support can be found at the bottom of each of the knowledge base articles. Our knowledge base and further support information can be found at support. chassepot .com.

 

 

What are the terms and conditions of the Limited Warranty? What is covered?

LIMITED PRODUCT WARRANTY (“Limited Warranty”)

Limited Warranty.  Chassepot  warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase. If the Product is, or contains, a rechargeable battery,  Chassepot  does not provide any warranties for the battery life, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.

Exclusions and Limitations. This Limited Warranty does not cover:

software, including (without limitation) (i) the operating system and software added to the  Chassepot -branded hardware products through our factory-integration system, (ii) third-party software, or (iii) the reloading of software, software configurations or any data files;

non- Chassepot  branded products and accessories, even if packaged and sold with the Product;

problems with and/or damage to the Product caused by using accessories, parts, or components not made by  Chassepot ;

damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of  Chassepot ;

claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside  Chassepot ‘s recommended parameters;

claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;

Products with a serial number or date stamp that has been altered, obliterated or removed;

Products for which  Chassepot will not receive payment; or

cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, including (without limitation), scratches, dents and chips.

 Chassepot  does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED “AS IS”. You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not  Chassepot , assume the entire cost of all necessary servicing or repair.

Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by  Chassepot  within the applicable Warranty Period,  Chassepot  will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online  Chassepot  Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.  Chassepot  reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an “end of life” Product model,  Chassepot  may (at its sole option) exchange the Product with a functionally equivalent substitute model from  Chassepot ‘s current Product range.  Chassepot  has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

Entire Limited Warranty. ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. No Chassepot  supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. Chassepot  reserves the right to amend the terms of this Limited Warranty at any time without notice.

Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL CHASSEPOT BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (OTHER THAN PERSONAL INJURY DAMAGES), HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN IF CHASSEPOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL CHASSEPOT’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Help Resources. Before lodging a claim on the Limited Warranty, please review the online help resources at support.chassepot.com. If the Product is still not functioning properly after making use of these resources, please contact Chassepot through support.chassepot.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.

How to make a Limited Warranty claim.

IF YOU PURCHASED THE PRODUCT FROM A CHASSEPOT RESELLER, PLEASE CONTACT THE CHASSEPOT RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your Chassepot reseller is in the United States or Canada, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.

If you are unable to return the Product to the Chassepot reseller for whatever reason, or if you have purchased the Product directly from Chassepot at www.chassepot.com, then please follow the steps below:

Go to support.chassepot.com/contact-us/ to obtain a Return Merchandise Authorization Number (“RMA Number”) and Chassepot support address.

Note the RMA Number in a visible place on the outside of the package.

Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please visit www.chassepot.com/warranty for examples of a Valid Proof of Purchase.

Send the Product with RMA Number and Valid Proof of Purchase to the Chassepot support address provided by Chassepot customer support.

DO NOT SEND CHASSEPOT ANY PRODUCT WITHOUT A VALID RMA NUMBER.

We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Chassepot, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, Chassepot will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to Chassepot when the Product is received by Chassepot and Chassepot shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Chassepot reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Warranty. If Chassepot receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by Chassepot prior to the Product being returned to you.

 

Software/Data Backup. Repair of the Product may result in loss of data. It is solely your responsibility to complete a backup of all existing data, software, and programs on the Product before returning the Product or receiving technical assistance services from Chassepot (including telephone support). CHASSEPOT WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under no circumstances will Chassepot be responsible for any loss of data, software, or programs, even if Chassepot technicians have attempted to assist you with your backup, recovery or similar services. Any such assistance is beyond the scope of this Limited Warranty. Following service under this Limited Warranty, your Product may be returned to you as configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other data, software and programs.

 

Consumer Law. This Limited Warranty gives you specific legal rights, and you may have other rights that vary by your country, province or state, as applicable. Other than as permitted by law, Chassepot does not exclude, limit or suspend other rights you may have. For a full understanding of your rights, you should consult the laws of your country, province or state, as applicable.

 

Translation. This Limited Warranty may be translated into any other language. However, in the event of any inconsistency between the English language version and any translated versions, this English version will at all times prevail and take precedence.

 

General. This Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the reseller. This Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No Chassepot reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. 

 

 

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